Contact Rivell | Customer Service & Support

Q: How long does shipping take?

Total delivery time is 6–12 business days . We carefully select trusted suppliers and courier partners to ensure every order arrives in perfect condition. This attention to detail can take a little longer, but it allows us to offer higher-quality products and reliable service. As soon as your order ships, you’ll receive an email with a tracking link, so you can follow your shipment in real time and always know where your parcel is. If you have any questions about shipping, our team is always here to help.

Contact us

Do you have questions about your order or our products? Our customer support team is always happy to help.

Track your order
You can check the status of your shipment at any time by clicking here: Track your order

✉️ E-mail
info@rivell-store.com

📞 Customer service
Monday – Friday, 09:00–17:00 (CET)

📋 Contact form
You can also fill out the form on this page.
We typically reply within 24 business hours.

Company details

RIVELL ECOMMERCE LTD
Suite 6549 Unit 3a, 34-35 Hatton Garden, Holborn,
London, United Kingdom, EC1N 8DX
Company number: 16694867

Secure payments with PayPal or card

Pay securely with PayPal or card — every purchase on Rivell is protected.

Free shipping

We ship with DHL to ensure fast, reliable delivery. Shipping is free on all orders.

Returns or exchanges within 14 days

You can exchange or return your order within 14 days.

Customer Service

Mon–Fri 09:00–17:00. Fast email support.

FAQ

Is shipping free?

We ship with DHL to ensure fast, reliable delivery. Standard shipping is free on all orders.

How long does shipping take?

Total delivery time is 6–12 business days. We carefully select trusted suppliers and courier partners to ensure every order arrives in perfect condition. This attention to detail can take a little longer, but it allows us to offer higher-quality products and reliable service.

As soon as your order ships, you’ll receive an email with a tracking link, so you can follow your shipment in real time and always know where your parcel is.

If you have any questions about shipping, our team is always here to help.

Not satisfied with your order?

We make promises, but real confidence comes only when you try it for yourself. That’s why we offer a 14-day money-back guarantee on all orders. If you’re not completely satisfied, you can return your item and receive a full refund. Please note that return shipping costs are the customer’s responsibility.