Rivell FAQ | Frequently Asked Questions on Orders & Returns

Q: How long does shipping take?

Total delivery time is 6–12 business days . We carefully select trusted suppliers and courier partners to ensure every order arrives in perfect condition. This attention to detail can take a little longer, but it allows us to offer higher-quality products and reliable service. As soon as your order ships, you’ll receive an email with a tracking link, so you can follow your shipment in real time and always know where your parcel is. If you have any questions about shipping, our team is always here to help.

How long does delivery take?
Delivery typically takes 6–12 business days.
As soon as your order ships, you will receive an email with a tracking link so you can follow each step.
What are the shipping costs?
Free shipping — no minimum order value.
How can I return my order?
You have up to 14 days from delivery to request a return.
Return shipping costs are the customer’s responsibility.
After your request is approved, you will receive the return address and detailed instructions by email. Returns are handled via our international logistics warehouse in Asia.

We use a selected logistics centre to ensure a fast, secure, and trackable returns process.

How long does a refund take after a return?
Refunds are processed within 5–7 business days after we receive and inspect the returned item, using the same payment method used for the purchase.
Which payment methods do you accept?
We accept major secure payment methods:
Visa, Mastercard, Apple Pay, and Google Pay.
How can I contact customer service?
Our team is available by email at:
📩 info@rivell-store.com
Monday to Friday, 09:00–17:00 (CET).
Where can I find the size guide?
You can view our Size Guide, with dedicated womenswear charts to help you choose the perfect fit 👉 [Size Guide].

Secure payments with PayPal or card

Pay securely with PayPal or card — every purchase on Rivell is protected.

Free shipping

We ship with DHL to ensure fast, reliable delivery. Shipping is free on all orders.

Returns or exchanges within 14 days

You can exchange or return your order within 14 days.

Customer Service

Mon–Fri 09:00–17:00. Fast email support.

FAQ

Is shipping free?

We ship with DHL to ensure fast, reliable delivery. Standard shipping is free on all orders.

How long does shipping take?

Total delivery time is 6–12 business days. We carefully select trusted suppliers and courier partners to ensure every order arrives in perfect condition. This attention to detail can take a little longer, but it allows us to offer higher-quality products and reliable service.

As soon as your order ships, you’ll receive an email with a tracking link, so you can follow your shipment in real time and always know where your parcel is.

If you have any questions about shipping, our team is always here to help.

Not satisfied with your order?

We make promises, but real confidence comes only when you try it for yourself. That’s why we offer a 14-day money-back guarantee on all orders. If you’re not completely satisfied, you can return your item and receive a full refund. Please note that return shipping costs are the customer’s responsibility.